Refund & Returns Policy

At Ros Munjuri, we are committed to delivering fresh, high-quality sweets to our customers. If you face any issue with your order, we are here to help.

Order Issues

If you receive a damaged, incorrect, or spoiled product, please contact us within 24 hours of delivery with your order details and a photo of the product. Our team will review the issue and provide an appropriate solution.

Return Policy

Due to the perishable nature of sweets and food products, we generally do not accept returns once the product has been delivered. However, if the item delivered is incorrect or damaged, we will take necessary steps to resolve the issue.

Refund Policy

If your refund request is approved, the refund may be processed in one of the following ways:

• Replacement of the product

• Store credit for future purchases

• Refund to the original payment method (where applicable)

Non-Refundable Situations

Refunds or returns may not be applicable in the following cases:

• Change of mind after the order is delivered

• Incorrect delivery information provided by the customer

• Delay caused by unforeseen circumstances beyond our control

Contact Us

If you have any concerns regarding your order, please contact our support team through our website. We will do our best to ensure a satisfactory resolution.

Your trust is important to us, and Ros Munjuri always strives to provide the best quality sweets and customer experience.